REFUND POLICY

European Union Customers

In accordance with EU consumer protection laws, customers within the European Union have the right to return their order for any reason within a 14-day cooling-off period from the date of delivery.

Non-EU Customers (International)

For customers located outside the European Union, returns and refunds are accepted specifically in the following cases:

• The product did not arrive.

• The product arrived damaged.

• You received the wrong product.

Please note: For non-EU customers, in the event of the issues listed above, we will provide a replacement order as the primary resolution, subject to applicable consumer protection laws.

Any issues with orders from outside the EU must be reported to us within 14 days of the occurrence (e.g., 14 days from the delivery date or the expected delivery date). If you experience any problems, please contact us immediately.

How to Initiate a Return

To initiate the process, please contact us at info@vandox.club and include clear photos of the product showing its current condition, preferably with a tape measure.

Providing photos helps us verify the condition of the product and process your request efficiently. Once we review your request, we will provide you with further instructions regarding the return or refund process.

For returns made under the statutory right of withdrawal, providing photos is not a condition for exercising that right.

Return Shipping Costs

Customers are responsible for covering the direct cost of return shipping when returning an item due to a change of mind, incorrect size selection, or personal preference.

VANDOX does not provide prepaid return labels for such returns unless explicitly agreed otherwise.

We recommend using a tracked shipping service, as customers are responsible for arranging their return shipment.

Undeliverable Parcels

If your order cannot be delivered or remains uncollected at a designated pick-up point, it may be returned to VANDOX.

We understand that unexpected circumstances can sometimes prevent you from collecting your parcel. However, if your order remains uncollected despite delivery notifications or collection reminders, VANDOX reserves the right to charge the actual return shipping cost incurred, up to a maximum of €4 (or the equivalent in your payment currency), where permitted by applicable law.

Any such charge will be subject to applicable consumer protection laws and will not affect your statutory consumer rights.

If your parcel is returned to us, please contact info@vandox.club to discuss the available options for reshipment or refund.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@vandox.club and include clear photos of the product showing its current condition.

Exchanges

If you prefer an exchange instead of a refund, please mention this in your email. The next steps will be provided after reviewing your request.

Refunds

Once your request is approved, we will process your refund. Refunds are issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since we've approved your return, please contact us at info@vandox.club.