Shipping policy

Welcome to Vandox. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below:

1. Processing Time

  • Order Processing: Orders are typically processed within [1-2 business days] after purchase.
  • Custom Orders: Custom or personalized orders may take longer to process. Please allow an additional [3-5 business days] for these orders.

2. Shipping Rates & Delivery Estimates

  • International Shipping:
    • Cost: Calculated at checkout
    • Delivery Time: Varies by destination, typically [7-21 business days]

Note: Delivery times are estimates and begin from the date of shipping, not the date of order. Delays can occur due to factors beyond our control (e.g., customs, postal delays).

5. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the provided tracking number on our Track Your Order page or through the carrier’s website.

6. Shipping Restrictions

  • International customers are responsible for any customs duties, taxes, or fees that may apply upon arrival.

7. Missing or Lost Packages

  • If your package is lost or missing, please contact our customer service at info@vandox.club as soon as possible.
  • We will work with the carrier to resolve the issue and ensure you receive your order.

8. Damaged Items

  • If your item arrives damaged, please contact us within [48 hours] of receiving the order.
  • Provide a detailed description of the damage along with photographs.
  • We will provide a replacement or a refund as appropriate.

9. Returns & Exchanges

  • For information on returns and exchanges, please visit our Return Policy.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

  • Email: [info@vandox.club]